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eXmark... HELP!!

Discussion in 'Lawn Mowing' started by Potchkins, Jun 3, 2004.

  1. Potchkins

    Potchkins LawnSite Senior Member
    Messages: 570

    My future father-in-law is having some problems with the steering on his eXmark. He has an HP.. he says he thinks it's the bypass valve and his dealer has done everything but fix the initial problem but continue to charge him for services he didn't need. Who does he need to get in contact with at eXmark to report a customer service problem? If his problem doesn't get fixed eXmark might just lose a customer to Dixie Chopper...
  2. dvmcmrhp52

    dvmcmrhp52 LawnSite Platinum Member
    from Pa.
    Messages: 4,205

    Uh,Try the Exmark forum...........................
  3. brucec32

    brucec32 LawnSite Platinum Member
    Messages: 4,403

    there is an Exmark forum here at lawnsite.com. Post your situation there and it will show up in a day or so once they've cleared it, along with their answer.

    I had a similar experience where a dealer didn't fix my main problem correctly, but new parts started showing up on the mower that I didn't request!
  4. Acute Cut

    Acute Cut LawnSite Senior Member
    Messages: 980

    Terry Eckert (sp?) Is the man at Exmark that basically runs the exmark forum. If you post there he will be as helpful as he can. If he cant fix it he will forward you to a geeky techy who can. You Can access them via the exmark forum on the main page here at Lawnsite.com.
  5. Potchkins

    Potchkins LawnSite Senior Member
    Messages: 570

    it has been posted there now
    i wasn't thinking about that

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