We don’t do a lot of designs, but we generally do hand drawn designs and charge by the hour, usually giving an estimate. I have a problem with one woman and wondering how everyone goes about the whole process of deposits, expectations etc. we have not collected deposits for designs and just had the first time a woman refused to pay. We did a rough design and she had a bunch of changes and did the final drawing and she said it was great. She had added a lot of things on the end though that were not discussed before which brought it way over her budget. We did get a budget before hand so we weren’t giving her something she would have no chance of staying in budget. so obviously we are taking the loss on the time and will be making changes to how we do things from now on. I just do not want the stress of chasing this woman down for a few hundred dollars and probably bad reviews. does everyone normally get money up front for starting a design?? what do you do when you have put in a lot of work and it is becoming clear you have someone who cannot be satisfied??