i bought a new 1500z last spring.i had problems with the cut quality i reported it to the dealer who said no problem bring it back we will take a look.its now fall 08 i have had the mower back 7 or 8 times still has the same problem .it leaves a stripe of uncut grass in the area of where your right foot sits. it also started throwing the deck belt off last fall and it still is doing it. the dealer just decided the mower has no problem and refered me to Farris . Farris says the dealer said that they don't see any problems. i have sent cut quality pictures to Farris who says they only see tire tracks.i have asked for a sales rep or a tech to please come look at it.they have given me a eta of 3 to 4 weeks. its the 4Th week now and after several more calls not returned i finally reached the service manager . he now says they have no intentions of sending any one out.the mower has 32 hours on it now . i and the shop has put 12 hours on it this year. they just told me to take it back to the dealer again. so far i have made 6 trips of around 70 miles r.t the dealer did 2. i asked if i could have a different dealer look at it and if they found any thing wrong with the mower could they please replace it with one that works properly or please give my money back. the service manager said both was out of the question. any ideas or help would be greatly appreciated.