Finally a dealer that doesn't make me want to...

Discussion in 'Lawn Mowing' started by RodneyK, Mar 9, 2011.

  1. RodneyK

    RodneyK LawnSite Senior Member
    Messages: 775

    I usually end up leaving a mower dealership either wanting to vomit for how much I was charged or wanting to punch someone because they just don't get it. My last dealer I think I actually saw the thought bubble above the customer service person saying, "We don't give a crap about you."

    Well, I ended driving about 20 mins to a different dealership based on another LCOs recommendation. Night and day difference! Easy to work with and there to help. Andy More in particular went out of his way to make sure I was taken care of.

    If you need anything I highly recommend them. More's Farm Store in Columbia City, Indiana. They have Toro, Kubota, Bad Boy, Stihl, etc.

    Maybe this isn't the best place to post this but I think good dealers deserve to be known.
    Last edited: Mar 9, 2011
  2. toros'r'us

    toros'r'us LawnSite Member
    from Indiana
    Messages: 15

    Which brand of equipment do you run? For Toro and Stihl Crescent Avenue Gardens is the best place to go.
  3. NJT

    NJT LawnSite Member
    Messages: 95

    This is exactly how I feel when I walk into my local Lesco branch. They act like your wasting their time if you walk in there to buy only one pallet of fert. Now, I go elsewhere.

    Vendors should treat their customers the same because someday, the little guy might be the big guy, and you just lost him.

    Glad you found a good dealer. Keep telling everyone who they are. Get them some referral business.

    MOHUSTLER LawnSite Bronze Member
    Messages: 1,376

    Its good to see that there are still dealers out there who care about thier customers.

    That is why I started my dealership. I mowed commercial for 7 years and just got sick of walking into the dealership in my town and bending over.
    Now that delaer is my best customer. 1-2 times a week we get a new customer that the other dealer has ticked off.

    My rule #1 and all my employees follow the rule is that every customer gets treated like he is your only customer. rather he is buying 1 resi mower or 10 commercial mowers.

    Word of mouth is the best and cheapest way to grow your busienss.
  5. mowerbrad

    mowerbrad LawnSite Fanatic
    Messages: 6,268

    Its a great feeling when you know you have a good dealer.

    I used to have a dealer that I went to that I just felt like they were wasting my time. Originally I had a good experience with that dealer and would suggest them to many others around my community. But they were always very pushy and would call me to the dealership for no reason....they just started to waste my time and it got old real quick. Then when I really needed help getting my mower fixed in the middle of fall clean-ups, it took them a month (4 weeks actually) to put a new seal in a hydro pump...turned out that they sent the hydro pump out to get rebuilt without even asking me. A $50-$75 repair turned into a $250 repair that I didn't even ask for. On top of other issues, that was the last straw and I was done with them at that point.

    Since then I have bought a different brand of equipment and go to a much better dealership. My current dealer has 10 different stores, has tons of parts in stock and can have parts shipped in overnight, they'll even deliver parts out to my house if need be. The two best things I like about them is that their service department is great and the salesmen aren't pushy and try to make me buy something everytime I walk in the door. Lots of LCO's go to my dealership and after going there myself for the last year and a half, I now understand why they are such a successful dealership. I'll recommend them to anyone!
  6. rwaters

    rwaters LawnSite Senior Member
    from Online
    Messages: 731

    I fully understand why you would be pissed at the dealer. I do not understand why a dealership can not do hydros in house. That is part of doing business in the service industry send a tech to get trained on hydro units. I personally do all of the hydro units here as they do not happen often and no point in sending everyone to school on it but we can do them in house, it is quicker and cheaper.
  7. ncknaklawns

    ncknaklawns LawnSite Senior Member
    from NY
    Messages: 379

    Doe dealer have a web site we can check into for parts?
  8. StihlMechanic

    StihlMechanic LawnSite Bronze Member
    Messages: 1,133

    Here in the Dallas area I pass 2 other dealers to get to my prefered dealer. Their parts guy is almost as good as I was and they're friendly.
  9. RodneyK

    RodneyK LawnSite Senior Member
    Messages: 775

    I wish there was an area on here that was divided up by states where you could rate dealers, comment on them, etc.
  10. rwaters

    rwaters LawnSite Senior Member
    from Online
    Messages: 731

    that would be a good idea except someone would figure out a way to game the system making that section worthless with lots of fake info.

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