In my contract, it states that the client acknowledges there may be more than 1 visit per storm and that it'll be plowed by either 5pm and/or 6am depending on what time the snow falls. Takes out the confusion with clients and mine understand it. We had a 13" storm earlier in Dec, I did resi's 3 times (snow started at 1am Sat night/Sun morn and went until late Sun night, so one before Sun morning, one during late evening and then cleaned up on Mon morning) except one of them only twice as that client pays based on depth and I waited until the storm was done for the second push. The one that complains the most actually sent her payment via bill pay before I even sent the invoice! Hopefully there aren't more complaints and I don't have to explain to them the contract terms that they should have read in the first place. I need to buy a house w/ land first but I'm trying to decide which is more efficient, to have a one ton dump truck w/ leaf box and a leaf vac on the mower's trailer tongue for clean ups or what you have, a dump trailer with leaf vac on it. I'm assuming you take two trucks and two trailers when you used your mowers on clean ups? I'm just trying to figure out whether I'd want 1 dump truck & trailer or two trucks and two trailers. If you don't mind me asking, what did you pay for the dump trailer?