First name or Mr. and Ms.???

Discussion in 'Lawn Mowing' started by Vibe Ray, Dec 8, 2000.

  1. Vibe Ray

    Vibe Ray LawnSite Senior Member
    Messages: 785

    Do you refer to your customers by their first names or by Mr. and Ms.X. If so,do you start out calling them by their first name or do you wait 'til it seems right or do you have a set time that you wait 'til you start?
  2. Richard Martin

    Richard Martin LawnSite Fanatic
    Messages: 14,699

    It depends on what they say on the initial contact. If they introduce themselves as Mr. Smith then that's the way it is. If they introduce themselves as John then that's what I call 'em.
  3. GrassMaster

    GrassMaster Senior Member
    Messages: 447

    Hello Everybody:

    It would only be proper to say Mr. & Mrs. X at all times. I do it even if they request to be called by first name. It's strickly business 100% all the time.

    Lots of problems getting on a personal basis with them, they feel they can talk to you more & ask more of you.

    Then since you are on a personal basis with them, then they feel more free to question why you want more money!

    You do not make money talking to customers.
    What if during every job, before or after, you had to have a 10 minute conversation with them. Add up all the jobs you do in a year & then multiply times 10 minutes. Lotsa Bucks.

    Same goes for checks, make them send them to you. Why listen about so & so's son going off to school. You there & do not have enough time as it is. Just say even 5 minutes only per job, more big bucks in a years time.

    I was in it for the Money only! Money is Money & BS is BS.

    Money is Work Divided by Time!
  4. awm

    awm LawnSite Gold Member
    Messages: 3,354

    While i have some friends that are
    customers. I try to keep it pretty
    much like Grass Master does . It can
    prevent problems down the line. TM
  5. Toddppm

    Toddppm LawnSite Senior Member
    from VA
    Messages: 268

    Good question, I always use Mr or Mrs. I look way too young to be calling any adult by their first name unless they are my age and i know them well!
    Another question that i was thinking of is what do you call the widows on their invoices? I usually just go with Ms. because they usually sign their first name instead of Ms or Mrs. A couple have corrected me on my invoices wanting to use Mrs. Also it could be a safety thing for some of them not wanting people to know they're widows and live alone?
  6. Vandora Lawn & Landscape

    Vandora Lawn & Landscape LawnSite Senior Member
    Messages: 386

    I checked my copy of "The Professional Secretary's Handbook" and it specified to use Ms. when addressing a widow unless you know would prefer otherwise.
  7. Toddppm

    Toddppm LawnSite Senior Member
    from VA
    Messages: 268

    I knew that answer was out there somewhere! thanks
  8. Charles

    Charles Moderator Staff Member
    Messages: 8,758

    I call them MR or MRS, or MS until they tell me not too. Usually they will tell you to call them by their first names if they prefer that.
  9. jaclawn

    jaclawn LawnSite Senior Member
    Messages: 490

    Older than me=Mr. or Mrs.
    Younger than me=First name.
  10. stick9

    stick9 LawnSite Senior Member
    Messages: 262

    I can comment on this coming from a different angle.

    When you personally know someone (call him/her by their first name), this can afford you some leanency when necessary .. Like, sometimes when it's raining DAY AFTER DAY AFTER DAY AFTER DAY (like this 2ooo season) and you say 'geeze, joe, it's been raining like crazy for ALL this time!! Can you believe it?! We'll do the best we can'.. it kinda makes them feel like they HAVE to understand ... Whereas, when you don't really know the person, it's not really .. well, personal, for them .. Even saying 'Wow, mrs. butterfield, it's been raining all this time' doesn't have the same effect as say 'Wow, Julie, this rain has been terrible!' ..


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