I have been spending 2 and a half hours putting an extensive package together for my customers on landscape designs. I include a plan, info on my company, and an info sheet with color pictures for each plant. I have been doing well with this. I have gotten every job I had estimated. Everone is impressed by it. Well I had built one for a guy and called him up and told him it was complete. He told me he went with someone else. Now I spent 2 and a half hours doing work that no one will ever see. I think its time to start charging. What do you guys charge? When do you tell them that you are going to charge for a design? Do you charge just for the big designs? How much hesitation do you get from the customers calling?