Sorry this is more residential, but answers would be appreciated. I bought a house last year. I contacted a guy who ended up subcontracting to another guy to do the lawn, and his specialty is suppose to be underground sprinklers. He did what he needed to do. Lets just say I had several run ins with him and he is not even close to being business like. One time I even called him to come repair a line. I got hung up on from him. This spring I gave him a call asking for the layout of where the sprinkler lines were so I would not cut them when planting trees. He told me that since the original guy subcontracted him that he does not have to supply me with the layout and that he would do it for me at a rate of $60 an hour and total cost of $120. Is this an acurate way of business? Can I write a letter to better business beareu or am I just out of luck, and I will learn from my mistake?