Preface: In Ann Arbor, where I mostly work, the city picks up the leaves off the street. They have a schedule for each neighborhood, and when I do cleanups, I try to do them a day or so before the street pickup. So, I had about 8 cleanups to do for Wednesday's street cleanup. I did 3 on Monday, and had 5 left to do today. Even though they were small cleanups, I didn't think I'd get them all done before Wednesday. But, the city had been running late on the pickups, and I can always take in my truckloader/leafbox and suck them up if I miss the street date. Today, it rained part of the morning, then I went out later in the day and got a total of *1* done. Wet leaves, cold weather, and I've had a cold for the past week that I just can't get rid of. So I stated calling the remainder of the customers I didn't get to to let them know I would get the cleanups done, and if necessary take the leaves away with me. I was doing fine until I got to Mrs B. Mrs B went on and on about how she had to get her neighbor to do the cleanup and she was afraid she wouldn't have her leaves cleaned up and I should have called earlier, blah blah blah. And she was not nice about it, she was very nasty. I asked her if I had ever let her down in the 5 years of working for her, had I ever not done the work for her. 'Well, No' she says, but she still just didn't think I would get her leaves done. This woman constantly complains and moans and whines about little things, which I go out of my way to appease her of. She's never happy no matter how much I do for her, and she's very often nasty. I have on several occasions gotten into 'disagreements' with her, and I get the idea that she waits for me to screw up. So I got very mad at Mrs B tonight when she told me how I should have gotten her leaves done before everyone else, and it didn't matter to her that I was working in the wet weather while sick. And how her neighbor raked his lawn on Sunday and how everyone else had their lawns done already and it didn't matter if I could take them away or not, I had missed the cleanup for the street pickup. So, I told her I was done working for her and hung up on the woman. This woman frustrates the hell outta me. I have gone outta my way to do things for her, and she basically tells me on the phone she didn't think I was reliable. Every other customer I called tonight was very nice and very understanding. This one woman had to go and crap on me, after all the work and service I have given her. And the worst thing is, I've been working like a mule trying to get this stuff done for people, while sick, and she couldn't care less. I lost a longtime customer, and it pisses me off, even though she was a bi.tch.