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Good customer support

Discussion in 'Florida Lawn Care Forum' started by Florida Gardener, Jul 23, 2013.

  1. i have an ARS telescoping pruner that i never abuse and the piece that you press in to get it to extend cracked...made a few phone calls and they are a sending a new one free of charge. They said if anything else is broken they will send those parts as well...they handled that well. I did buy it a few years ago but it shouldn't breal considering its a $150 unit.
     
  2. foreplease

    foreplease LawnSite Silver Member
    Messages: 2,056

    Good story. Thanks for posting it.
     

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