Good Or Bad thing?

Discussion in 'Lawn Mowing' started by KINGjosh, Oct 28, 2004.

  1. KINGjosh

    KINGjosh LawnSite Senior Member
    Messages: 531

    have had this one customer for 2 years now and for 2 years he has been a PAIN IN THE A**, Usually I pretend that i don't see him when he comes out to gripe, I mean he is so picky it makes me sick! every single time i cut the grass he comes out and finds something wrong with the way im cutting or he always tries to get me to do stuff for free. He always switches the days i cane come and so forth. Well, I couldn't afford to drop him until this year. Anywayze i was servicing his lawn the other day and whyle trimming some hedges near his sprinkler system, i cut part of the main vale or something and water started streaming out of it. So i turned the water off and acted as nothing happend. I really am going to drop this guy very soon! is now the perfect timing? it will probably cost around $20 for the part plus 30min of my labor to fix. it has been raining slightly and i dont think he'll need the sprinklers for at least 2 months or so. What should i do?
  2. WeatherMan

    WeatherMan LawnSite Senior Member
    Messages: 692

    Be a Man and fix it, Thats what I would Do
  3. dvmcmrhp52

    dvmcmrhp52 LawnSite Platinum Member
    from Pa.
    Messages: 4,205

    You should fix it.
    It was your fault, you damaged it,him being a pain has nothing to do with it.
  4. desert rose gardening

    desert rose gardening LawnSite Senior Member
    Messages: 387

    You have to fix what you broke you know that. And if you can't put him in your route when its good for you to be there, you might want to drop him. Or try to find when he is not home and come there then, thats what I do with my PITA people.
  5. Runner

    Runner LawnSite Fanatic
    Messages: 13,497

    Oh, you DEFINITELY are going to fix the damage. If you drop him, that is ok, and fully understandable...there is nothing wrong with that. However, you make sure he knows exactly what happened with the irrigation. Also, you have brought up an issue that really pops up red flags in my mind. You give the connotation that you are going to fix the irrigation by saying that it will "probably" cost $20 for the part plus 30 minutes of your labor to fix it. But then you also say "i cut part of the main vale or something." THIS is the part that concerns me. It gives me the idea that perhaps you don't have a whole lot of experience in irrigation systems (to title something "mainvalve or something"). I'm not sure what it is you're even speaking of by your description, but if it IS something you are completely confident you can repair yourself, you make sure that you tell him ahead of time, and what you plan to do BEFORE you inform him that you're dropping him. This may save you a whole lot of headache later on down the road. Fixed or not, it is very possible for him to get an irrrigation company out there and present a $140 bill to you later on. I'm not trying to get down on you or anything, please don't get me wrong...I'm just trying to make sure you see some of the implications that can arise. Good luck with it, and yes, if it was me, I would certainly dump him. It's not worth the headache, and there will be two more to replace him.
  6. Lawn-Scapes

    Lawn-Scapes LawnSite Silver Member
    Messages: 2,810

    I can't believe you're askin' this question. Fix what you broke.
  7. 1MajorTom

    1MajorTom Former Moderator
    Messages: 6,073

    Although it may feel good for a second or two contemplating on not fixing it, it really isn't the right thing to do. When he does turn the sprinkler on, he'll probably figure it out that it was you that damaged it. No sense letting him have bad business feelings about you. Fix it, then make a clean break from this guy who has been a pita to you for a long time.
  8. KINGjosh

    KINGjosh LawnSite Senior Member
    Messages: 531

    I guess you would have to know the customer to know why i asked the question. The guy is a complete dic head. I am going to fix it just because he is dic, and probably would take quick action. GROUND CONTROL you are right, i dont know much about sprinkler systems, but i went to the home depot and saw the same part for around $20. Looks pretty easy to install. i'll try to describe; main water line flows to this valve, where it then sits and waits for the electric selanoid to give it signal to open then pushing water through to the stations. I might go into the sprinkler forum and ask for advice on how to install. I appreciate everyone telling me to do the right thing. because i was gonna just drop him and forget about the headache but seems it will turn into a bigger headache if i dont fix it. i know he is gonna give me a load ocf crap for not telling him, which i should have, but O Well i we be happy once hes off my route
  9. out4now

    out4now LawnSite Bronze Member
    from AZ
    Messages: 1,796

    You break it you buy it. Even if he's a PITA you should still fix it to keep your intergrity.
  10. Soupy

    Soupy LawnSite Gold Member
    Messages: 3,125

    You need to replace the part with the exact part that is broke. If he doesn't have the same brand/model as Home Cheapo then you need to find the dealer that sells that brand.

    you defiantly need to let the home owner know what is going on before you even buy the parts to fix it. He is entitled to tell you that the sprinkler company is the one he wants to fix it.

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