What a load of crap this product is! I bought the set last winter to *hopefully* take the weight off of my trailer gate. Before I had an EZ gate, which is a one sided setup, and it just didn't have enough umph to do the job. From all the ads I see the gorilla lift looked to do a better job with heavier gates since it's on both sides. Several LCO's around town have them as well, I guess I should have asked them first! 1. I have mine installed as the instructions said too, yet it does NOT take the weight off the gate as advertised. I ended up drilling 3 sets of holes in the sides of my gate, going progressively further up the side of the gate till I reached their "maximum" that have in the instructions. It's still a load to lift, and no way can you "flip it up with your foot". 2. The plastic or nylon rollers are a JOKE. Who the he!! thinks that those are a "good idea" to use with a braided steel cable under high tension running thru them at strong angles??? Needless to say, after only a few months one of my rollers stopped rolling and the cable soon sawed right thru it and the metal pin. 3. replacing the rollers... Lets see, they are cheapo nylon... I guessed maybe 2.5 to 3 bucks each, I'd just buy a set. NO. Just the roller is $7.95! The roller with the pin is $8.95 EACH! I don't even what to know how much they are going to charge me for shipping on top of that!!! Oh, and I was told on the phone that they are SUPPOSED TO BE REPLACED EVERY YEAR! Actually MORE OFTEN if it's used a lot! 4. I have one cable (the same side that burned up the roller) that started fraying out in the middle of the cable, right above where it goes into the roller, about mid summer. I thought that maybe the frayed cable and the trashed roller were related, but the 2 never come in contact... (the frayed part dosn't pass thru the roller). I thought about telling her that on the phone, but I was still in shock over the price of the stupid rollers! Come on people, get real... And they don't even have any alternative rollers, like aluminum or stainless ones that would actually LAST. Anyone else been victims of this company??? I'd like to just have my old EZ gate back now! Unfortunately it was on my small trailer which was stolen this last fall!