I just got notice that I lost one of my bigger accounts, paid around 15,000 for the year including snow removal. I'm not to upset about it, but I cant figure out why I was fired. The letter states (condo assn.) "Our board of directors have met regarding mowing, trimming, aerating, overseeding, and snow removal. After reviewing the bids the board has chosen another service company. I want to thank your crew, and you Matt for your work this past summer and winter. You have been easy to communicate with and have worked hard. Best of luck to you in the future." This condo assn. has a ton of money, so I really dont think it came down to price. Actually when I submitted the bid in the beginning of the season, they actually raised the price of the shrub trimming $100 because to meet the price they had paid last year. Would it be out of line to call and find out what the decideing factor was? I'm curious because if their are areas we need to work on I want to know.