I've been on Lawnsite since the beginning, and this is the best thread I've ever read. But BCLawns has the quote that should be cut in stone! What I've read was: 1. Do your best (complete with tips on how to do it) 2. Communicate well with your customer 3. Charge for extras (even if it's only a dollar) because it sends a message to the customer. 4. Even though the customer is always right, it's not always your fault when one starts to rebel.