Has anyone had problems with how Gravely/Ariens handles customer service? I purchased (leased) a Pro 48" belt (I know I should have bought hydro) driven walk behind 2-1/2 years ago and had nothing but problems since the start. Most times, the unit would not even climb the trailer ramp without physically pushing it up. We have experienced hundreds of hours of downtime taking it to the dealer (30 minutes away), replacing belts, and fighting with it on properties to use it. The dealer had a different story for the problem everytime and at one point even changed the transmission. Mid summer this year and completely fruasturated, the dealer and I had words about the situation and he informed me that he no longer wanted my business since there was nothing wrong with the machine and the problem was my crews. Dont want my business? ~OK by me as I expect my vendors to treat me the same way I treat my customers and this was not happening. I started making calls to the Gravely rep to get help there. After numerous unreturned calls I finally got an answer. Here's the good part... Gravely has a repair kit since there really is a problem with the pulleys, etc. 1 hour installation time cured the problem of 2-1/2 years. Naturally I approached the Gravely rep in this area and requested some compensation for all my down/lost time. After a ton of calls again to the rep the response is "sorry". They wont do anything. Except maybe discount a new machine a little. Since the dealer in this area doesnt want my business, and Gravely doesnt stand behind thier product, why would I want to pay for another machine? I'm beginning to think my only course of action to recoup a little of my losses is to sue the dealer in small claims. My questions... where has the customer service gone? Which manufacturers stand behind thier product and demand thier dealers know thier product? Which machines stand up to the most testing before being released to the dealers? Sad to say since Gravely is the only mower I've known, but I guess it's time to look elsewhere.