I thought your company would find this post informative concerning your customer service. I knew without doubt when Mary Lyn left; your customer service would move into a downward spiral. The first thing you should do is get rid of the "snippy" receptionist mentioned in the post if truly interested in improving your customer service. QUOTE: "Post that number for me....been searching for MONTHS! Only number you can find on goggle is not an 800 number and goes straight to Ariens. I just called the other day because my dealer can't remember to return phone calls. I was treated as if I wasn't part of the exclusive club that had the privilege to have the time of day with them. I was told my best bet to get help was to contact my dealer. I then said my dealers phone says they're busy with other customers all the time. When you do get thorough you talk to a front desk girl who says she'll pass your message on. Did that 2 times with NO CALL BACK! The woman on the other side of the phone at Ariens was real "snippy" and said I'll email your message to the appropriate department and you'll get an email response when they get to it."