I called up Gopher today to try to get a trial extension for a demo online that I had tried out this past fall. I wanted to try it out again, yet my 30 day trial had expired. I contacted Steve here on lawnsite, and he gave me a number to call up to get an extension for the trial. I called them up and the gentleman that answered the phone was very friendly, asked me if I had any questions, listened to my input and ideas, and just overall seemed like he cared about what I had to say or questioned. Now that is what customer service is all about. Keep it up Gopher!