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guarentee?

Discussion in 'Pesticide & Herbicide Application' started by bobbyge, Aug 19, 2008.

  1. bobbyge

    bobbyge LawnSite Member
    from france
    Messages: 87

    i'll be blunt: you charge a customer for a weed treatment. some of the weeds die, some don't. the customer is unhappy because they still have weeds. do you: make another app at another full fee? do you do another app for free, or at a discounted rate since the customer isn't happy with the results of the first one?
     
  2. evergreenedmond

    evergreenedmond LawnSite Senior Member
    Messages: 310

    Absolutely!!!
     
  3. bobbyge

    bobbyge LawnSite Member
    from france
    Messages: 87

    absolutely, what?
     
  4. evergreenedmond

    evergreenedmond LawnSite Senior Member
    Messages: 310

    Without a doubt
     
  5. bobbyge

    bobbyge LawnSite Member
    from france
    Messages: 87

    re-apply for free?
     
  6. VARMIT COMMISSION

    VARMIT COMMISSION LawnSite Senior Member
    Messages: 547

    Re-apply and give them what they paid for. What they paid for the first time. I have gone back to a 3 acre lawn and re-applied to get the result I told them they would get. I lost my arss on the job but- they got what they paid for. I guarantee my weed control. Now there is always the exception. Nutsedge that pops up 2 weeks later. Or applying a pre-m and weed's not controlled by germination. But we talk about that before hand and they understand. Its is weed control not elimination.
     
  7. teeca

    teeca LawnSite Bronze Member
    Messages: 1,202

    i let customers know up front that weeds are part of nature and we will treat them when we're there. service calls are very expensive, they actuley cost more then a regulare application. most of my customers understand, the new ones sometimes don't get it, but after a season of applications, the next year is a breeze. save the free bee's for TG and scotts.
     
  8. americanlawn

    americanlawn LawnSite Fanatic
    from midwest
    Messages: 5,944

    We hardly ever have to reapply weed killer cuz we watch the radar, etc. Our most common weed control complaints in recent years were due to the ride-on units we used to use. We always went back at no charge and retreated. Now we do not have that problem cuz we went with a different ride-on unit. Bottom line....we guarantee our application works. New weeds = charge again if they're picky and don't want to wait for their next application. Usually we guarantee 3 weeks...after that????
     
  9. CrownLawnSvc

    CrownLawnSvc LawnSite Member
    Messages: 51

    It depends. If there are a normal amount of weeds in the yard, then I will spot spray for free. I the yard is nothing but a weed patch, then I let them know one application won't do it all. Therefore charge again.
     
  10. bobbyge

    bobbyge LawnSite Member
    from france
    Messages: 87

    ok then, you guarentee "old weeds" to completely die, but "new weeds" are charged extra. great. so, when you treat in mid july, how do you adress "old weeds" and "new weeds"? are the old ones maybe color treated so you can separate them fromn the new ones? this is an intersting approach, please explain
     

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