planted about 45 peices of shrubbery last july(that was my first mistake, we had a very bad heat wave here for months) . we give a 6 month guarentee in which we promise to have planted top quality stock, in a proffesional manner. we are however, not responsible for acts of god(excessive heat, cold, snow) now here is where my uncertainty comes in. customer called us in november, said alot of the plants were dead. i went out, and alot were dead, but there was a row of 15 emerald greens, that looked great. i told the client i would be back this spring to replace the dead shrubs. i feel i used poor judgement planting them in a heat wave. now, i went back last week, and the row of arbs was also dead! i mean like, skeletons, not any green at all. she wants me to also replace the arbs, which i kind of feel im not responsible for, they looked great in november. perhaps the rough winter we had here killed them? question is, would u guys replace the arbs also?