Whats your turnover rate from year to year. I had about 115 at the peak of this season. My customer service was lousy...I haven't been good about calling ppl back this year, or getting extra work done on time. As of now I have 110 clients. I have just singled out about 12 that i expect to cancell next year. How many do you guys normally lose, esp. when you let customer service slip? I am wondering b/c i am trying to figure how hard we'll have to advertise next spring. I figure worst case scenario I will lose 20 accounts, which is doubtful.