Yay. I finally get to complain about one of these types of customers! So, the guy requests an estimate. I quote him (under-quoted I later realized) $27 for about 5,500 sq ft yard. Corner lot (I now have an extra charge for corner lots) He calls back and says his last guy was doing it for $25. I say, sorry, its $27. He accepts. I go to his place and this is what I get. Now, our website clearly states that we are obliged to charge 8.25% sales tax and any overgrown yards may incur a minimum charge of $20. These are clearly stated in our terms of service, which are agreed upon by the customer when they submit an estimate request. So he goes to pay today and sees his bill for $50.88 for his first service. He starts asking me why I billed him for two services. I tell him its only one service, and he noted the overgrown fee on his invoice. So then he asked why its $50.88 instead of $47.00 I explain the sales tax. So then he goes back to "my previous guy does it for $25." I reinforce to him that we arent going to do it for $25. He goes on to say. "Well I wish you could do it for $27 tax included".... Um... Thats $24.95 per service. So I finaly broke it down for him. expenses, fuel, taxes, insurance, all that fun stuff and mad him realize that I cant profit at that rate. Told the guy that I recently changed our prices to compensate for the recent economic pressures and that he's getting a deal in the first place (his 5500 sq ft yard would be $31 weekly/$36 bi-weekly now... and he is biweekly. Ugh. So how did I leave it? Told the guy to think about what he wants in a lawn company and perhaps we are just too high quality of a service for what he's looking for. To please give us an advanced notice if he plans to "go back to his other guy" or find another service. I was professional in my words and he said he would think about it. My first time in two years that I've had to deal with something like this, but I think I'm doing the right thing and protecting my business' welfare by raising our rates to the correct price and keeping this guy in check. Any comments from you guys just getting off work?