Has anyone had to fire a customer?

Discussion in 'Business Operations' started by Gecko Lawns, Jan 14, 2019.

  1. hal

    hal LawnSite Bronze Member
    from Georgia
    Messages: 1,784

    You could give them a separation notice.
     
  2. snomaha

    snomaha LawnSite Bronze Member
    from midwest
    Messages: 1,627

    I may getting a little to comfortable walking away from business this year. Used a thirty day notice to terminate a large townhome association contract this morning. Like many of these associations, price and expectations were way out of wack and raising prices only raised expectations.
     
  3. hal

    hal LawnSite Bronze Member
    from Georgia
    Messages: 1,784

    You gotta know when to hold 'em
    You gotta know when to fold 'em
    You gotta know when to walk away and when to RUN!!!!!!
     
    TheC-Master, JMK26 and hort101 like this.
  4. Love the Green Biz

    Love the Green Biz LawnSite Platinum Member
    Messages: 4,749

    You could always modify the boyfriend/girlfriend breakup line and tell that to the soon be ex-client "It's not me it's you!" ;)
     
  5. Love the Green Biz

    Love the Green Biz LawnSite Platinum Member
    Messages: 4,749

    Those HOAs and COAs can be a pain but when you land a good one they are gold.
     
  6. guitarman2420

    guitarman2420 LawnSite Senior Member
    Male, from Midlothian, VA
    Messages: 728

    If it "quacks" like a duck.....
     
  7. guitarman2420

    guitarman2420 LawnSite Senior Member
    Male, from Midlothian, VA
    Messages: 728

    Was actually at the Bluebird Cafe in Nashville and Don Shlitz, the guy that wrote the song came in and sang "The Gambler", he was dressed in T-shirt and jeans, drove off in a 300k sports car - you got to know when to hold em!
     
    hort101 likes this.
  8. guitarman2420

    guitarman2420 LawnSite Senior Member
    Male, from Midlothian, VA
    Messages: 728

    The longer that I'm in business and the closer I get to retirement, the more pickier I get about the new clients that I accept. Just not willing to put up with the drama.
     
    TheC-Master, hort101, snomaha and 3 others like this.
  9. snomaha

    snomaha LawnSite Bronze Member
    from midwest
    Messages: 1,627

    We have kept two of them vs having 15-20 separate ones in the past. We keep the two because they are full service and most residents use us for enhancement work - they are demanding, but willing to pay for it.
     
    Love the Green Biz and hort101 like this.
  10. guitarman2420

    guitarman2420 LawnSite Senior Member
    Male, from Midlothian, VA
    Messages: 728

    I think all of our work should be clients that lead to enhancement work. Very seldom is just cutting the grass is what I'm after - too little profit margin. The "upsale" is where the margin is.
     
    Love the Green Biz and hort101 like this.

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