So we're at a job yesterday working in the back. I'm out front doing something at the truck. It was decent temps yesterday so the client's windows on their house were open. One of the guys was running a machine. As I'm out front along the street at the truck I hear this phone ring. And I think "wow, the client has their phone really loud I can hear it plain as day". Well, next thing I know I hear the machine suddenly shut off. And I think to myself "oh no he didn't" At this point I'm furious. But when I'm really angry I keep away from the guys. So I stay out front and I find a way to walk towards the side so I can see for sure that my guy is really on the phone and that he didnt just coincidently stop his machine when a phone rang. Sure enough he was on the phone! So I'm like "ok, don't get excited, keep cool, and put a smile on your face". I wait about 5 minutes and I go back there. With a smile on my face I say "umm Abe YOU STOPPED THE MACHINE TO ANSWER THE PHONE???????" He hesitates for a second and says "yes". I repeat (with a smile on my face) "YOU STOPPED THE MACHINE TO ANSWER THE PHONE???????????" He says "it was an emergency". Which I knew wasnt true and I could tell by the way that he said it that he knew I wasn't going to buy it. And without any delay I took a business card out of my wallet and I said "if your people EVER have an emergency you tell them to call the office number and I'll pass the message on to you". And I said it with a chipper smile and with a tone kinda like "ok, you're not weaseling out of this one and I'll have a response for everything you say". He says "it was one time" and "you do it" I said "one time????" He said "yeah 1 phone call per day is not bad". And in which I can tolerate 1-2 quick calls per day. I replied "we're almost done and about ready to leave, you NEVER stop a machine to answer the phone, after you're done and we're on the road you can call and chat all you want". And I said "my phone is a business phone, clients call it, supplier call it, MY FAMILY AND FRIENDS DO NOT CALL ME WHEN I'M WORKING". LOL I can not believe he said "you do it" If my phone doesn't ring.....we don't work! We're a very small operation. I try to be easy going about their phones ringing and I do tell them that 1 or 2 quick calls per day are ok with me. But for him to stop the machine.......whoo wee did that boil my blood! Looks like Tuesday morning we're going to have to have a chat about phones. I'm sure after the 3 day weekend and with them being all groggy - it'll go REAL well....... .