1. Missed the live Ask the Expert event?
    Catch up on the conversation about fertilization strategies for success with the experts at Koch Turf & Ornamental in the Fertilizer Application forum.

    Dismiss Notice

Heartwarming Story

Discussion in 'Lawn Mowing' started by Mower For Less, Mar 22, 2006.

  1. Mower For Less

    Mower For Less LawnSite Senior Member
    Messages: 823

    I just wanted to share a funny story that happened recently. I sent out my renewals, with price increases. Get a call from one customer, who has been a great customer for the last 3 seasons now. He says I just wanted to let you know I am sending you my signed renewal back, and Im enclosing a check for 24 weeks paid in advace for mowing. No discounts, no incentive, I didnt even ask him for it. He just wanted to pay up early. I wish they were all like that, and he NEVER complains about price. One time he asked me how much to move a small pile of mulch for him. It was about a 15 minute job, I almost said I'd do it for nothing, but I quoted him $20. He says, how about $50, hands me the $50 and walks off.

    Now if that dont make you feel good... I dont know what will.
  2. Rev. Crabgrass

    Rev. Crabgrass LawnSite Member
    Messages: 120

    We all could use some of those kind. It would balance out the ones you want to strangle.

  3. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    Too bad great people like that are so far and few between.

    M RASCOE&SONS LawnSite Bronze Member
    Messages: 1,475

    i need fifty of those customers...lol
  5. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    don't we all
  6. Billz

    Billz LawnSite Member
    Messages: 181

    what will you do for the last 2-3 mowings?
  7. cwlawley

    cwlawley LawnSite Senior Member
    Messages: 470

    I love these customers. I was at a guys house the other day doing a small cleanup and the guy gave me a new craftsman 21" mower, used one time. Said he couldn't use it. Then he gave me a 86 rx7 that he couldn't use. Condition was mint, everything worked well. Just needs a tune up. What a nice guy you know?
  8. mike lane lawn care

    mike lane lawn care LawnSite Bronze Member
    Messages: 1,707

    I have a client that I will be doing full landscaping for this year, he always pays on right away (usualy the same day as the work is finished) and usualy in cash. He has 6+ acres of lawn and has NEVER complained, even durring the summer drought when the lawn looked like Sh** because of lack of water.
  9. aceman71

    aceman71 LawnSite Member
    Messages: 25

    The other day I had a crew doing a $1500.00 clean-up for a regular customer and she came walking out of the house and said '' could you use a boat?" I said I've always wanted one.....She goes "see that one down there it's yours!!" I about died ..it's an older boat but both motors work fine ...God bless customers like that:usflag:
  10. Mower For Less

    Mower For Less LawnSite Senior Member
    Messages: 823

    Anything that runs over the amount will be billed for as usual. He did the same thing last year but paid for 21 cuts. I had to bill him for 3 more. Thats all I cut last year was 24, so thats how he picked 24 this year.


Share This Page