Help, lost biggest customer because he wants a bigger operation

Discussion in 'Business Operations' started by burnsyscapes, Feb 27, 2013.

  1. burnsyscapes

    burnsyscapes LawnSite Member
    Messages: 180

    Yeah tell me about it. Lol massive house very nice. Nice lads aping but does not know squat on what's planted. He when he wants somthing do e he just says bill me. Nothing wrong wit doing your own mulch but he and his son do it twice a year. He's a very redneck ish guy with a rich twist. Lol like I said I'm just at a lost.
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  2. windflower

    windflower LawnSite Bronze Member
    Messages: 1,108

    I think you are probably toast. He may just have wanted to try another company. Get used to it. It happens a lot, particularly with commercial work. I got one letter telling me how the client valued our long term (12 years) relationship and fired me in the next sentence. If you are doing a good job it often has nothing to do with you or the quality of service. Sometimes they'll come back in a year or two.
  3. bohiaa

    bohiaa LawnSite Fanatic
    Messages: 5,220

    this is one of the bigest hurdles you will face.

    what happened was he is wanting more services from you. and he knows you cant provide.

    also, the solo guy. Simply cant compete. against a full crew.

    it's simply the pirce. we have run into this many times. we would be called in when a customer took a bid form a solo guy.
  4. GrassGuerilla

    GrassGuerilla LawnSite Bronze Member
    Messages: 1,440

    Sometimes as a solo you lose out to the perceived prestige of a major service. May have nothing to do with price or performance. More a "keeping up with the Jones" sort of thing.
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  5. Will P.C.

    Will P.C. LawnSite Senior Member
    Messages: 966

    Who knows the reason! I would still contact him and see what happens.

    At the worst, you don't burn your bridges and ask him to refer you to other jobs that fit your business.
  6. aaronmg

    aaronmg LawnSite Senior Member
    Messages: 357

    Show some pics? Then everyone can see that you do exceptional work.
  7. dllawson

    dllawson LawnSite Member
    Messages: 172

    Does his company also do site work that would include landscape installation?

    We did many commercial installations as a sub for our local paving company. They liked to include the landscaping portion of the project in their bids. It was a very beneficial relationship because those phases of the job are very compatible.

    My point is, it may have absolutely nothing to do with your service and everything to do with a relationship he has with another contractor.

    I would recommend asking him about it in person. Tell him you want to use the experience to improve your business, and tell him you would appreciate the truth.

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