heres on for ya.

Discussion in 'Lawn Mowing' started by lawnwizards, Dec 13, 2004.


what would you do if you saw a customer while you were out?

  1. wave and go on.

    12 vote(s)
  2. stop and talk to them (friendly chit chat)

    33 vote(s)
  3. offer to buy them a coffee

    1 vote(s)
  4. run like hell and hope they didn't see you.

    5 vote(s)
  1. lawnwizards

    lawnwizards LawnSite Silver Member
    Messages: 2,439

    If youre out shopping or just out and about and you see a customer what do you do?
  2. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    turn, go down a different isle, hope they don't see me
  3. 1MajorTom

    1MajorTom Former Moderator
    Messages: 6,073

    Depends.. If I see them at the checkout line, I ask them to pay for my purchases... lol

    Seriously, I will more than likely say hi, ask them how they are doing etc... Problem is, most customers will not recognize me. I look a lot different than when I am working, they aren't used to seeing me without my hair pulled up in a ponytail, hat on, and no make up on. I usually have to explain to them who I am, which for me tends to be embarrassing.
    Now if it's a PITA customer, sometimes I'll sneak up another aisle hoping to avoid them. ;)
  4. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    Always say hello and ask how they and/or their family is doing.
  5. FrankenScagMachines

    FrankenScagMachines LawnSite Platinum Member
    from IN
    Messages: 4,739

    wave, or if nearby make small talk. Its Public Relations work, part of owning a service business!!! If you establish a relationship with your customers, even a small shallow one, i guarantee they will remember it and you will stand out from the rest.

    ps- there are one or maybe two that i might try to not get spotted by :help: :blush:
  6. richard coffman

    richard coffman LawnSite Senior Member
    Messages: 341

    if it's a customer that's not paid me, I'd wave and go on knowing they'll remember they owe me money and won't want to chat.thank goodness I only have just 1 of those. depends on the customer as well, not all customers are the same.
  7. JimLewis

    JimLewis LawnSite Fanatic
    Messages: 6,872

    It all depends. I could see myself doing all 4.......

    If it's Mr. Wilson (nice guy, but we're both busy) then I'd just wave and go on

    But if I saw Ms. Jones (and she was out in her bikini again) I'd definitely have to stop and talk to them

    Now if I was at Starbucks and I saw Mr. or Mrs. Core (who've spent a lot of money on us this year) then I'd have to offer to buy them coffee

    But if it was old Mrs. Cruntz (who is nutty as a fruitcake and will talk your ear off for an hour before she'll let you go) then I'd have to run like hell and hope they didn't see you.

    So there you have it!
  8. AEW

    AEW LawnSite Member
    Messages: 161

    Jim Lewis...perfect. That was going to be my answer. More than likely..I will stop and chit chat or at least wave with almost all of my customers but there are the few exceptions when I would try not to be seen or offer to buy them a drink...all depends on what kind of day I am having.
  9. beransfixitinc

    beransfixitinc LawnSite Senior Member
    Messages: 592

    I keep forgetting to associate your username with a female, and your statement was sounding a little odd "hair up in ponytail, no make up" before i remembered. Since you seem like one of the guys here (I am not classing myself with you folks, just relating that she seems an equal with the rest of yall)
  10. RedWingsDet

    RedWingsDet LawnSite Gold Member
    from Detroit
    Messages: 3,556

    it depends where they were at.... If they were at a grocery store or coffee place, i'd do what Mr. Lewis said....

    however, if it was homedepot or something, and they were buying Flowers or Mulch or something in that matter, I'd first be upset they didnt ask me, but then ask them if they needed someone to install them. ;) Otherwise, if they say no thanks, then I'd say "have a nice day mr. so and so, hope ya have a good day, see ya tuesday!"

    Or if it was mr. jones daughter at the club, i'd get "jiggy" with her. LOL.

    again, depends who it is, and where their at.

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