Just looking for some experiences here. I am pretty well narrowed down to getting a Hustler Raptor or a Bad Boy MZ. I have one of each that is somewhat close to where I live (within an hour or so).
I went to the dealer in my area that is available for Hustler mowers. I went thinking it might be like going to buy a car, but boy was I wrong. When I walked in a grease monkey came up to the front counter and asked if he could help me. I told him I was thinking about getting a Hustler mower and wanted some help. He got real nervous and told me he'd get someone else to help me. Another grease monkey, that was more nervous, came up next to help me and he couldn't provide me with any information really at all. He took out a big three ring binder and pointed to the cost of a 42" and 52" (both of which were $100 more than I expected) and that was it. He said he'd never seen a raptor before because it was new, the store only had one Hustler in it, which might have been a stand on, but I didn't see where you'd stand on it.
I may have just been expecting something that didn't exist, but I drove 45 minutes to the dealer expecting I'd get a color brochure and be able to sit on a Hustler ztr even if it wasn't a raptor and someone would be able to sell me on it and point up some reasons to buy it etc. This guy said I could maybe find some information on the internet. I get the impression from the many helpful people that have helped me get this far in my decision that this is not normal procedure for getting a mower, so now I'm very discouraged in Hustler because this guy basically said he'd order one and then he'd be able to fix it if there was a problem. I shied away from Bad Boy because everyone told me their service was bad, but I don't think there was ANY service with the Hustler dealer.
Am I way off here in my expectations?
Thanks.
I went to the dealer in my area that is available for Hustler mowers. I went thinking it might be like going to buy a car, but boy was I wrong. When I walked in a grease monkey came up to the front counter and asked if he could help me. I told him I was thinking about getting a Hustler mower and wanted some help. He got real nervous and told me he'd get someone else to help me. Another grease monkey, that was more nervous, came up next to help me and he couldn't provide me with any information really at all. He took out a big three ring binder and pointed to the cost of a 42" and 52" (both of which were $100 more than I expected) and that was it. He said he'd never seen a raptor before because it was new, the store only had one Hustler in it, which might have been a stand on, but I didn't see where you'd stand on it.
I may have just been expecting something that didn't exist, but I drove 45 minutes to the dealer expecting I'd get a color brochure and be able to sit on a Hustler ztr even if it wasn't a raptor and someone would be able to sell me on it and point up some reasons to buy it etc. This guy said I could maybe find some information on the internet. I get the impression from the many helpful people that have helped me get this far in my decision that this is not normal procedure for getting a mower, so now I'm very discouraged in Hustler because this guy basically said he'd order one and then he'd be able to fix it if there was a problem. I shied away from Bad Boy because everyone told me their service was bad, but I don't think there was ANY service with the Hustler dealer.
Am I way off here in my expectations?
Thanks.