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how 2 handle this

Discussion in 'Landscape Architecture and Design' started by bobcatnj, Aug 2, 2006.

  1. bobcatnj

    bobcatnj LawnSite Senior Member
    Messages: 687

    i did an install in may. of all the shrubs we planted ,6 are dead. the customer and i never discussed any plant guarantee and it doesnt say anything in the constract about it. i've been doing this for 7 years and never had a dead shrub that i knew about. how do u handle this?
  2. Dirty Water

    Dirty Water LawnSite Fanatic
    Messages: 6,794

    Time to bust out the soil-moisture meter.

    TURF DOCTOR LawnSite Silver Member
    Messages: 2,138

    Simple replace them,you might try and split the cost with him.
  4. SodKing

    SodKing LawnSite Bronze Member
    Messages: 1,641

    I agree with dirty water...you have a reasonable expectation that the client will care for the plant properly...If he didn't water, his problem,,,
  5. bobcatnj

    bobcatnj LawnSite Senior Member
    Messages: 687

    i havent talked to the lady yet, but im sure if i ask did you water, im sure the answer will be yes. how can i tell if shes telling the truth?
  6. dKoester

    dKoester LawnSite Gold Member
    Messages: 3,341

    I try to keep in touch with past clients to see how things are going. I just don't want to drive by and see it go south. Most have us maintain their landscape with no problems.
  7. LawnDawg65

    LawnDawg65 LawnSite Member
    Messages: 92

    but I would replace them, that way there is no headache and I am still suprised where referrals come from. Better to have them happy than getting a bad reputation -- don't get me wrong their our times when we don't replace them, but with just 6 plants plant them and be done with it. Chris
  8. gammon landscaping

    gammon landscaping LawnSite Senior Member
    Messages: 553

    did the customer call and complain, if not replace leave note that you noticed and corrected but proper care is required to make sure the new babies live, ps this is a one time only deal
  9. Duck Dodger

    Duck Dodger LawnSite Senior Member
    Messages: 347

    I always go over maintenance and watering schedules with them. I know hindsight is always 20-20. I would split the retail cost of replaceing them.
  10. richallseasons

    richallseasons LawnSite Senior Member
    Messages: 479


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