How do I adjust for an over-payment in QBs?

Discussion in 'Business Operations' started by Lawn-Scapes, Dec 30, 2001.

  1. Lawn-Scapes

    Lawn-Scapes LawnSite Silver Member
    Messages: 2,810

    One customer over payed and I'm going to issue them a check... but I don't know how to make the adjustment in the register..

    How do I give them a 'zero' balance?
  2. bruces

    bruces LawnSite Senior Member
    Messages: 648

    This is from the QB99 help file. If you haven't used it, it addresses most situations that you will run into. Also their web site at has a Frequently Asked Questions section under their support tab.
    This should solve your problem.

    1 Display the Credit Memos/Refunds window.
    2 Enter the customer:job name.
    3 Click Refund to create the refund check.

    Do not record the credit memo for the customer.

    4 Enter the appropriate information on the check.

    Caution: Leave Accounts Receivable as the account in the detail area of the refund check. This ensures that QuickBooks will account for the refund correctly.

    5 (Optional) Select the "To be printed" checkbox to print this check later, or click Print to print the check now.
    6 Click OK.

    Important: Although you have recorded both the overpayment and the refund check, you still need to apply the check to the overpayment.

    7 Display the Receive Payments window.
    8 From the Customer:Job drop-down list, choose the customer to whom you just wrote the refund check.
    9 Select the Apply Existing Credits checkbox.
    10 On the Refund Chk line, enter the check amount in the Payment column.
    11 Click OK.

    This ought to handle it.
  3. Lawn-Scapes

    Lawn-Scapes LawnSite Silver Member
    Messages: 2,810


    Worked like a charm.. Thanks

    Happy New Year

Share This Page