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How do you charge customers?

Discussion in 'Industry Surveys & Polls' started by tlc1994, Feb 17, 2011.


How do you charge your customers?

Poll closed Feb 20, 2011.
  1. Parcel (mail)

    12 vote(s)
  2. Email

    4 vote(s)
  3. Invoice under doormat

    2 vote(s)
  4. Other

    3 vote(s)
  1. mowerdude777

    mowerdude777 LawnSite Silver Member
    Messages: 2,735

    I have done incoises under the door mat, but I am stiwching to mail this year, due to tkk many people saying they "blew away" even though they were under the mat. I started to tell those people I would just mail the invoises to them and they now pay on time.
  2. don_don91

    don_don91 LawnSite Member
    Messages: 65

    we do all three but it is mostly regular mail
  3. Stillwater

    Stillwater LawnSite Platinum Member
    Messages: 4,889

    Flameing arrow............
  4. RHR101

    RHR101 LawnSite Member
    from NY
    Messages: 29

    About 70/30 mail to e-mail. We would love to increase that e-mail percentage. We have a number of customers who agreed to e-mailed invoices but repeatedly needed snail mail reminders before they would actually pay. It seems alot of people need that bill on paper in their face for them to pay it.
  5. Ted at HindSite

    Ted at HindSite Inactive
    Messages: 38

    ...so much for saving on the postage, eh? :)
  6. fga

    fga LawnSite Silver Member
    Messages: 2,449

    I bill each method, depending on individual customer.

    Out of boredom or just trying to fix what isn't broken, i have done all methods of billing i think possible.

    I used to mail all bills, typed out and printed in my office, include a self addressed envelope, etc. It worked ok, but some times my procrastination and hatred of paper work left me ailttle behind as far as collecting money (through no fault of customer, most of the time)

    Mis-season last year I went prehistoric and pre-print out my blank bills, and leave it in the mailboxes as I go. The speed of payments, for me has increased, off the charts.

    By far, email is the easiest..however the payment drags i gues because i am not supplying the S.A.E....

    I have a nice handful of customers that pay me cash without me even having to give them a bill. First cut of the month like clockwork, love it. simialr to that, I have 2 accounts that have me on an automatic payment, send me a check every month without recieveing a bill.
  7. Ted at HindSite

    Ted at HindSite Inactive
    Messages: 38

    Has anyone tried ACH withdrawal?
  8. BradLewisLawnCare

    BradLewisLawnCare LawnSite Senior Member
    Messages: 279

    E-mail is a godsend. In no way could I possibly do just one. My favorite is have the guys mow and ring the door bell... You never wait for money. I personally use all four and my other is picking up the money and never having a "invoice".

    I bought a mac for the E-mail reason. you can go to the print option and click save as .pdf. then email the .pdf to clients and they can print but can not change the document.
  9. jsslawncare

    jsslawncare LawnSite Bronze Member
    Messages: 1,673

    Everyone knows when I'm coming. Same day at about the same time every week. If it rains or there's a holiday, I'm there the next day. The ones that need an invoice, It is taped to the door. Everyone else leaves my money under the mat. No mail, E-mail or anything else and it works great. Remember K.I.S.S - Keep It Simple Stupid.
  10. exmark user

    exmark user LawnSite Senior Member
    Messages: 460

    I invoice through mail , going to try email this year and have a few leave it under the mat . I hate having to go to the door and talk to them its annoying doing it at every house !

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