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How do you drop a customer?

Discussion in 'Business Operations' started by lawn, Aug 27, 2010.

  1. lawn

    lawn LawnSite Senior Member
    Messages: 344

    Do you tell them or just stop showing up?

  2. All_Toro_4ME

    All_Toro_4ME LawnSite Bronze Member
    Messages: 1,578

    What's the situation? Slow pay? Not paying? Need more info.
  3. stan the man

    stan the man LawnSite Senior Member
    from Maine
    Messages: 702

    if it was me i tell them and say that have two weeks to find a new company. if you did tell them it could back fire on you on getting new accounts. i have one account that i like to drop the lady is you know bit**. it is $200.00 lawn so i stick with it and i plow her in the winter. she is $6000.00 account a year
  4. lawn

    lawn LawnSite Senior Member
    Messages: 344

    Slow pay, she pays the bills after 30 days sometimes 60 or more....

    They are a pain in the neck

    Cheap assssss hoolllllllxxxxx

    Wants every other week for $50.00 per visit

    I gave them many other estimates for other projects which they never did.

    He drives me crazy with emails, one time he was "disappointed" because we did not remove all the ferns in his yard, according to him, ferns are "weeds" :hammerhead::hammerhead::hammerhead::hammerhead:

    Also I explained in many ways many many times what is a rail rod tie because he did not understand to the point that I had to email him pictures of it.

    They both call and send me emails, also they always dispute the bill.

    So I decided not to go anymore, not to returns their calls/emails.

    I got fed up, but I do not know if I am doing the right thing just ignoring them.
  5. JB1

    JB1 LawnSite Fanatic
    Messages: 5,904

    whack down some flowers or bushes, that should do it.
  6. clallen03

    clallen03 LawnSite Senior Member
    Messages: 514

    Increase the price so it will make it worth your while or he finds another company.
  7. Woody82986

    Woody82986 LawnSite Silver Member
    from DFW, TX
    Messages: 2,128

    Raise their price to where you don't think about the bad stuff anymore. Either they go for it and you make enough money to deal with it, or they tell you to go "f" off and you make the decision theirs.

    CHUCK'SLAWN LawnSite Member
    Messages: 81

    I just tell the one's that I want to get rid of that we are not a good match. Goodbye
  9. All_Toro_4ME

    All_Toro_4ME LawnSite Bronze Member
    Messages: 1,578

    Send them a letter. That's what a majority of the customers do with me when they find someone cheaper. Either state that you are terminating services or raising their price. No need to deal with that stress and headache.
  10. JNGLawncare

    JNGLawncare LawnSite Member
    Messages: 8

    I had a customer that was doing exactly what you are talking about with we need prices but never go with anything. Then I went to mow and they had some guy doing for much cheaper probably, no license no ins and no english. They never called me again and I haven't gone back.

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