Well this just happened today. Many year cut customer, couple year spray customer. We had tried multiple times to schedule the leaf removal they wanted. Time and Time again when we were on the street letting them know we were on the way we would get a text response of sorry gate is locked you need to come back another time. Then we got a " since you all can't get to our leaves we have hired another company to do them". So I dropped this long time customer. Not really because of that even though that was a crappy move on their part. They demand a biweekly cut. It is always a double cut because we also fert and squirt and it grows tall. So we probably lose money on it. So long story long, sorry, I dropped them today. Just told them since they have another company that company can now do it all for them. And I didn't even mention the numerous times the backyard was locked so we would spray the front and have to make a special specific trip just to come back and finish the backyard. Ridiculous.