OK. We finished a 2 day job up today. It was mulching, trimming, weed removal, clean-up etc.. We charged our normal markup for the mulch, and for the rest of the time we billed him on hourly (we agreed on everything before hand and he was fine with it). His total bill for both days was $800+. Normally, for what a bigger company would charge for this, I think it would be probably much higher (1000-1600 depending on things). So, we finish the job all up and he wasn't home at the time. So we head home, get everything cleaned up and put away, and I go inside. Not 2 minutes into the door, I get a call from him. Sure enough, he says that it looks pretty good but he wants to settle a few things (didn't sound mean or upset or anything, so I figured it was stupid little stuff). So I cleaned myself up and headed over to see what was wrong. There was a little bit of a dry spot where we had mulched (keep in mind, this is ONLY a touch-up, not a full mulching job by any means, but we did lay over 5 yards) by his driveway. It can just be spread some and fixed, the bare spot is just maybe 1x2'. Pulling out of the driveway, maybe a half of a handful of mulch must of fallen out of the truck somehow onto his driveway. We, extremely thoroughly like we always do, cleaned all paved surfaces before we left. There was one area where one of my workers simply trimmed some things and they need pulled out, and I agreed because that is what needs done. That, I can understand, and is my/our fault. To me, the simple little things really aren't a huge deal, especially when you just saved hundreds on the job we just completed. So, my question is this: Is he being picky, like I think he is (with the exception of the spot that the weeds need removed and my worker didn't do it correctly -- that is my fault by all means)? He is definitely upper-class. From my experience working for my fathers company, and so far with my own, a fair amount of them think that they "own" you, for lack of a better way to put it. Now, I got the payment in full for everything, and he seemed a bit upset at that (he wanted to pay all but $100 and then give that to me when we came back and fixed these things, but I assured him to not worry about it). I told him we would come back sometime early next week and fix all of those things free of charge of course, and that I was sorry about that. Was I wrong? Would you guys have handled the situation a different (better) way? Thanks. Just want to keep my customers pleased and do my job correctly.