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How do you keep in touch?

Stinger

LawnSite Senior Member
Location
Central Texas
What do you use to take messages and communicate with your customers? ie: cell phone, pager, voice mail, home phone, answering machine, secetary at office, answering service, etc. There are several options depending upon the size of business and # of calls you recieve daily. Just wanted to see what you guys like using the best.
 

ant

LawnSite Silver Member
Location
dirty jersey
answer mechine.and if we are on the line we have a answer call service from our phone co. (4.00) per mo. that will record a message while we are on the phone.its a nice thing. durning the day i check my answer mechine (that has toll saver) from my cel phone and make almost 100% of my return calls durning the day.
anthony
 

LoneStarLawn

LawnSite Bronze Member
Location
San Antonio, TX
We use a cell phone that is with us all the time. (There is just two of us) When we are working our voice mail picks up any missed calls. Who knows what we will use when we get bigger.
 

bob

LawnSite Platinum Member
Location
DE
I have an answering machine at home and carry a cell phone all the time. I only give the cell phone # to certain customers. I don't want Mrs. Old Woman customer to have it.
 

OBRYANMAINT

LawnSite Senior Member
Location
northeast ,ohio
my pager is linked up to my voice mail so it pages when there is a message and i can call back immediately customers really seem to appreciate the instant call back and that is what the technology is for any way
 
Cell Phone.

I like to answer calls as they come in to get the business done right there and then when the customer makes the call. No returning calls or pages, no answering machines, no phone tag. Mine has caller id included, I have ignored every telemarketer since I began the service.
 

GroundKprs

LawnSite Bronze Member
Location
South Bend, IN
Customers get one phone #, our business line, but it has call forwarding.
Daytime it is usually forwarded to pager/voicemail; we get pager notification of a message. (Some customers, friends, & suppliers know this is pager/voicemail, most just take it as answering machine. Those who know can just put in phone #, and I have a numerical list of phone #'s in truck.)
In early morning, out working (no machines) and expecting a call, have it forwarded to cell phone worn on belt.
Evenings, if feel like taking calls, forward to home.
 

Five Star Lawn Care LLC

LawnSite Bronze Member
my system is strictly voicemail...it will even take a call while im online such as now....cell phones are to unreliable, u dont want to be talking to a customer or getting info on a new account and the stupid phone hangs up on them cuz u arent getting reception...Very unprofessional

when i get biger maybe in to years i plan to get a secretary
 
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