I have this problem that is occurring more frequently recently. I give a good 2-4 bids a day for landscaping projects. Could be hardscape; could be a new irrigation system; could be lighting; could be design and planting; could be all these things. But every once in a while I run into a customer / job that just doesn't appeal to me at all. Either the customer just has a really odd personality or is a little too dogmatic or what they want done is something I know they can't afford or what they want done is something we just don't do very often. Sometimes it's just that the job has too many challenges and I just don't want to deal with a job with that many challenges. But for whatever reason, after I walk around the property I just lose interest in bidding the project out. So at that point comes my dilemma. I don't want to say, "Sorry, you're too weird." And I can't say, "Sorry, I know you can't afford that." I don't want to say, "Sorry. This job presents more challenges than I feel like dealing with right now and we're already plenty busy with jobs that are much less stressful." And I don't want to say, "Sorry, we don't do that." because they can probably find an example of something like they want done on our website. So saying, "we don't do that." is kind of a lie. Often times we do install what they are after, it's just their job is a lot more challenging than the ones we've done before and I just don't feel like messing with all the difficulties. I can't say, "Sorry, I can tell from your personality that you're going to be the type of person that tries to micro-manage me the entire job, and we're going to end up resenting you by the end of the project." I don't want to say we're too busy right now. Because why would I be out there giving a bid in the first place if we weren't taking on new work? And what if their friend calls us a few days later and we tell the friend, "Sure! We can do that. Here's a bid and we can start in 3 weeks!" Then I'm going to look like a liar to the first person. I don't want to give a super-high bid (in the hopes that they just don't call back) because then I get a reputation for our prices being exhorbitant. I don't want to just drop the ball on them and not give them a bid because then I get a bad rep. for not following through. I just don't know how to let people down easily and get out of having to write up a bid for a job I know isn't a good fit for our company or is going to present more challenges than I really want to deal with. How do you get out of that nicely and still look like a nice, professional outfit that they would speak highly of to others????