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How do you rate your own work.

kootoomootoo

LawnSite Platinum Member
Location
Obama Land.
Only reason I ask is personally I am paranoid. It has to be perfect if you know what I mean but sometimes time and or rain interferes so we might cut corner's here and there. My guys and myself are always saying we do as good as work as anybody even when we do cut corners. Sitting here the last 3 months of snow with no work ahead though you think you suck. Then you get two emails in 2 days who want to add another $10000 in work ea to what you did last year. Anyways how do you rate your own work.
 

jajwrigh

LawnSite Bronze Member
Location
Martinsville, IN
Are you asking how we determine our quality of work based on customer feedback? When people want similar work done more than once, I guess...I am critical of my work so I make sure to do it right the first time!
 

WeatherMan

LawnSite Senior Member
I drive around every afternoon to check on crews work, and the Crew Leaders know if I find something left undone they get $10.00 docked off thier check each time. Nobodys work is perfect but I like to think are jobs are damn near close.
 

rodfather

LawnSite Fanatic
Location
Clinton, NJ
Originally posted by WeatherMan
I drive around every afternoon to check on crews work, and the Crew Leaders know if I find something left undone they get $10.00 docked off thier check each time.

How do you get away with this? Do you require them to sign some kind of waiver or agreement? Who stipulates something left "undone" too btw? Curious...is this some kind of Quality Contro Program you have in place?
 

kris

LawnSite Bronze Member
Location
nowhere
we put out anonymous customer feedback/survey letters to all our customers last year and all but one was very favorable. We are a design/build company that does about 90% high end residential 10% commercial. We are probably near the high end in cost and do quality work.
 

mdvaden

LawnSite Bronze Member
Location
Westside Oregon
I think docking is not illegal if it is handled in a reverse view - a bonus.

Meaning, an employee is "expected" capable of earning $500 a week, but they are only paid $400 per week. They can get a bonus of $10 per week, on each of their, say, 10 properties, if nothing is broken, and all details are accomplished.

If not, they are not docked, but the bonus is withheld.
 
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