From basics to all the details? Do you give them lists, of customer specs like, Maria likes it cut shorter and focus on trimming, John doesnt care about trimming at all but wants it 4"+? Have you ever hired guys that have little or no experience cutting lawns? It seems even if i find guys willing to work hard, their effort gets an "A" but goddam, i swear i cut and trimmed lawns better when i was 12 years old! One guy trims the curbs to the street 2x lower than the mower, looks horrible. Another doesnt trim "flat" and areas look like their not trimmed then and i've gotten complaints. Another doesnt understand that the freking 48-72" zero turn mowers cannot get 6" into a corner of an obstacle, but they still trim a 12" wide area in the corner of a 90 deg bend/angle of the obstruction The other guy is freaking super duper slow at trimming and isnt great at it at all. Both mower guys tend to miss spots, one i swear purposely or not, lifts up the deck and cuts with the deck up sometimes or whole back yards that way, enough to take off the dandelion tops and thats all. Today, i went out myself with the one guy i thought needed the most help/tips as far as trimming and all. I ran out of gas with the 61" mower, stupid me, gauge is broken apparently and didnt realize it. I disconnect the trailer, run to the gas station, fill up a 5g tank, put half in the 61" and finish the lawn. My trimmer guy with me walked around the can a few times sitting on the lawn on the side of the house and left it there.... Next lawn 4 miles away, i have the 72" mower out for 10 minutes, go over the driveway, bump, shuts off, go to get the gas can... nada, just as it shuts off it starts to rain out Repeat the same process, isnt this type of work common sense stuff? Im mowing another lawn, the trimmer guy is trimming the back of the house and there is a fold up lawn chair in my way behind me, he stands there and looks at me until im pointing to move the chair, common I dont know what to do, at the end of the mowing week, i want to freking scream! The last thing i need is customer after customer complaining about every little thing, and they have the right to after what ive went back and checked on All this and staring the 08 season with a crap load less lawns than last year for residential accounts, I know its not our work from last year loosing those accounts because i am pretty anal about the overall appearance of the lawn once done. It just sucks when you have 2-3 guys mowing for you and all they do is cost "paychecks", "fuel" and time and then i still have to go back to each house and fix their freking botch jobs. They're all white/english speaking guys 27-37, what gives? ANY advice with training or tips or whatever would be greatly appreciated. The last thing i want to do is fire them and look for new help but theyre starting to cost me money when i have to hold off on other jobs to finish their crap again.