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How long does it take for customers to sign up?

coif_kid

LawnSite Member
Location
Ontario
I've been giving out a few estimates to customers. I scout out there lawn with them and then go home and write it up. I then send it to them. Afterwards I call them up to see what they think. How long does it take before they decide whether they want to sign up with you or not?
 

Let it Grow

LawnSite Senior Member
Location
Walla Walla, WA
If I were you I'd change my system around. When you get busy you won't have the time to go home and write up an estimate every 30 minutes.
When I get a call to do an estimate I go to the property, and walk it with them, then write it up with them there, and tell them what my price is. Then they will either say "yes", "no" or "I'll talk it over with my husband/wife". At this point I have done all I can do, and I am waiting on them, not the other way around. Usually they will tell you yes or no right on the spot, and you are done.
 

bobbygedd

LawnSite Fanatic
Location
NJ
they sign on the spot. what i do is, refuse to leave unless they sign
 
OP
C

coif_kid

LawnSite Member
Location
Ontario
Problem is I have a good friend who looks at the property and relays the information to me. See I'm not at home during the estimating season, which makes things difficult. I have to call the friend and see his drawing of the property and the shape of it. Afterwards I can then make an estimate.
 

tiedeman

LawnSite Fanatic
Location
earth
I give them one week to decide, then after that the estimate and prices will change. For renewing customers for the next season they are allowed 3 weeks to decide.
 

betterlawns

LawnSite Member
Location
San Antonio,TX
I too give them a verbal estimate on site. If they agree to service I will then mail them an agreement for services with the price listed. Your best bet to close a sale is when meeting them face to face.
 

MOW ED

LawnSite Fanatic
Location
N.E. Wisconsin
Originally posted by coif_kid
Problem is I have a good friend who looks at the property and relays the information to me. See I'm not at home during the estimating season, which makes things difficult. I have to call the friend and see his drawing of the property and the shape of it. Afterwards I can then make an estimate.
I know that many of my customers like to know that it is me doing the work. They also like that it is me that is out initially looking at their property to do the estimate. It is a more personal approach and I sell my personal service. Now I am not the biggest operation by far and I know other companies do succeed by having an estimator but you may get better results if you can get to know the potential customer right off the start. Just my experience. Good Luck
 

MY PUPPY

LawnSite Member
Location
mass.
If you go to the homes an do the estimate with the customer
there and present the bid at that time and let them know what
you will be doing for them you will have better results.
 
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