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How long is too long?

Discussion in 'Lawn Mowing' started by Toatlandscape, Jul 31, 2002.

  1. Toatlandscape

    Toatlandscape LawnSite Member
    Messages: 69

    I have a customer that wants some extras done. I told them the it may be a while before I can get it. It is a job that will take about half to three quarters of a day. They are a good customer. What do you consider a reasonable amount of time to get it done? With the rain we are getting I honestly don't know when I'll get it done.
  2. It would be better to ask the customer how long he can wait. Instead of saying it will be "a while before I can get to it" come up with a plan that you can stick to and give him a time frame. Maybe he is willing to wait a couple of months, you dont know unless you ask.
    If not
    Can you do it on a weekend to take care of a good customer.

    Sometimes you have to pass on extras
  3. Sean Adams

    Sean Adams LawnSite Gold Member
    Messages: 3,597

    Bob is exactly right. Communication. Ask the customer. Make sure their time frame coincides with yours. Never want to lose a good customer (or any customer) due to lack of communication.
  4. Toatlandscape

    Toatlandscape LawnSite Member
    Messages: 69

    Good advise. I'll talk with them the next time I am there.

    Thank you.

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