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How long to wait after giving quote?

Discussion in 'Hardscaping' started by scenicexcellence, Aug 8, 2008.

  1. scenicexcellence

    scenicexcellence LawnSite Member
    Messages: 78

    Ok many people probably have different opinions on this.

    Also different cases probably would take longer for a reply.

    I quoted out a big job for me worth $46,550 not sure exactly when they want it done.

    it was for retaining walls and patios.

    I am not sure how long i should wait till i call them to follow up on the quote. i know some people probably think well if they don't call you they are not interested. but i think if i don't call them then they will think i don't care about doing it for them.

    So my question is how long should i wait to contact them to try to get a answer or somewhat of a response out of them? the job is quote as stated above for $46550 what would you do and how would you go about contacting them to find out if they are gettting you to do it?
  2. hickslawns

    hickslawns LawnSite Member
    Messages: 130

    On jobs this big I follow up the next week with "Any questions? What are your thoughts on this project? We are busy and I need to schedule you in for this size job, so just doing a follow up?" etc etc etc Just me.
  3. Liquidfast

    Liquidfast LawnSite Senior Member
    from Ontario
    Messages: 739

    Hicks...u have a great site. Almost as good as mine j/k. I love the part on your site that says "And don't forget to blow off the driveway and beds before we leave.'

    For some dumb reason, I got a kick outta that. Almost like telling them to do it themselves. Very impressed with your site!
  4. DVS Hardscaper

    DVS Hardscaper LawnSite Fanatic
    Messages: 6,602

    I usually wait about a week.

    But people are funny, so it also depends on conversations that we may have had.

    One example: I recently priced a patio. The man is an engineer with his PHD. They live in a nice house and he has methodlically requested the proposal be a certain way. I met with them, designed, submitted a proposal, did revisions per their request, and spoke with him on the phone at length. He told me they will make a decision this last wednesday. I have not heard back from them, However, they have not moved very fast, so I would not be surprised if they haven't made a decision yet.

    Well, based on this mans education, and based on our conversations - I know that he has his way of living his life. He is successful and educated. If he wants us to fo the work - there is no doubt in my mind that he is capable of calling me. So I'm not going to bother him.

    Again, i usually do follow up calls about a week later and if I don't hear back from them after the initial follow up call - sometimes every 72 hrs afterwards.
  5. PerfiCut L&L

    PerfiCut L&L LawnSite Senior Member
    Messages: 458

    I give a week. By that time they have either decided to wait on getting the project done, or they are in the midst of getting more estimates. Either way, a week works for us.

    I'll follow up about a week after that if they have not decided or were still waiting on additional estimates. Otherwise, two calls is all they get.
  6. PatriotLandscape

    PatriotLandscape LawnSite Bronze Member
    from MA
    Messages: 1,209

    did you mail it or present it to them?

    I always present them regardless of size. What was your feeling when you left? were you in their budget? are there any other bids?

    I would call after 48 hours then wait another 72 and ask if they would like to get back together to answer any questions or mark the job out on the lawn.

    don't tell them that you "need" to schedule the work but let them know how excited you were to present the proposal and would love to do the work to beautify their property.

    If it has been more than 4 days you will start to lose them. Keep them as interested in the project as you are.

    On most jobs this size you should have them close to sold before you present the proposal. Let them know the price. Let them feel the product. Meet with them at the supplier.
  7. scenicexcellence

    scenicexcellence LawnSite Member
    Messages: 78

    It doesn't seem like they are too interested i have called no answer then called next day no answer left message. Then i emailed that night no reply this was on saturday.
  8. 02DURAMAX

    02DURAMAX LawnSite Gold Member
    Messages: 3,801

    I wait about a week before i call back.
  9. forestfireguy

    forestfireguy LawnSite Senior Member
    from nj
    Messages: 601

    I have found remarkable success when at the presentation I explain our back log to them, if they are serious they are fully informed and will likely make their decision sooner rather than later knowing that delays could push their start date back a month or more depending on what pending proposals come in while they are considering things. Also if you get a call back and request for a second meeting or revisions, dont hesitate to ask for a deposit, dont pressure them, its kind of an aquired skill ask but not be pushy, which will turn some people off immediately, it'll give others the idea you are desperate for their work. so again, just like everything else in life you gotta read people to get the desired result.
  10. scenicexcellence

    scenicexcellence LawnSite Member
    Messages: 78

    yeah i just don't think they are interested but i appreciate the help thanks guys maybe people should keep adding to this, so that others have something to go by.

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