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How many phone calls???

Discussion in 'Lawn Mowing' started by Loosestrife, Aug 16, 2001.

  1. Loosestrife

    Loosestrife LawnSite Member
    from PA
    Messages: 80

    Just a quickie. We got a call from a potential customer, a referral. We were not in at the time, and the woman had left a message. I personally retuened the call a few hours later, but did not hear back from her. I called daily, leaving my clear message for three days. Just wondering when it is time to stop calling, I don't want to be harrassing.
  2. crazygator

    crazygator LawnSite Bronze Member
    Messages: 1,048

    I've not had that problem, but 3 days is enough. Especially if you leave a message each time. Let her have some time to think, or get back from her vacation!
  3. LoneStarLawn

    LoneStarLawn LawnSite Bronze Member
    Messages: 1,415

    Respond once....After that you sound desperate.
  4. 65hoss

    65hoss LawnSite Fanatic
    Messages: 6,360

    The ball is in her court. When the time is right for her she will call back.
  5. 1MajorTom

    1MajorTom Former Moderator
    Messages: 6,073

    If we miss a call, we call back one time.

    If we have to leave a message, we tell them that if they are still interested in having the work done, that they should give us a call back in the evening anytime after 7:00pm.

    It's just too hard trying to play phone tag with people.
    One call and that's it.
  6. Randy Scott

    Randy Scott LawnSite Bronze Member
    Messages: 1,915

    Yeah, I think one or two calls back is it. Any more and I think you do seem desperate and they may get a little afraid of you. Answering machines or voice mail just don't screw up nowadays. They know you called, now it's up to them. Be patient.
  7. Guido

    Guido LawnSite Silver Member
    Messages: 2,087

    Call once and leave a message. After that, if they haven't returned my call by the end of the weekend I would leave one more message on Monday just to follow up and show that I care about their business, just for the slim chance that it slipped their mind or they never made time to call back.

    But, after those two calls, I would probobly lay off. Be sure to make your messages count. Clear words quick and to the point with a slowly read phone number.

    Good Luck!
  8. sheppard

    sheppard LawnSite Senior Member
    Messages: 542

    I agree with LoneStar- call once or twice. Anything more looks desperate. Sometimes I will use reverse psycology on people and say something like " I'm sorry- been very busy with all my customers. This is the earliest I could return your call." Sometime this works. Many people prefer to work with very busy but organized people.

  9. bubble boy

    bubble boy LawnSite Bronze Member
    Messages: 1,020

    wow, i guess im a stalker or something. i'll call back several times if i think it could be a good lead to new customer. then i would go by if i had the address. would probably continue for a week before giving up.

    cheaper than more advertising even though it is annoying. i couldn't care less about looking or being desperate. whatever i gotta do to grow my business.:cool:
  10. AltaLawnCare

    AltaLawnCare LawnSite Senior Member
    Messages: 961

    A lot depends on how bad you want this particular job.
    Twice I've scheduled estimates, went to the peoples' home or Church in one case, and no one showed up!!

    I agree with the majority, once or twice is usually enough.

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