got a call from florida 10 days before christmas. I answered, and the man on the phone said, "this is Donald, and I'm calling from Florida, I want to get my parents a Christmas gift." I said, "ok, what can we do for you?" He says, "well my parents are neighbors of yours, Mr. and Mrs Pitnicky. And they are too old to be cutting the grass anymore, and I would like you guys to start doing it for them, so I thought this would make a nice Christmas gift to them. I'm very concerned about their health, they shouldn't be cutting grass anymore. I also want to hire someone that we can trust, we don't want a stranger on their property." (Both parents are in their late 80's, and are in no condition to be out with a mower, let alone out in the heat of the summer with a mower.) I even told Donald that a few times this summer, Matt had to go over and insist that the old man sit down because he was looking real weak, and actually looked like he might tip over. So Matt finished up the lawn for him on a few separate occasions. The lawn is around 2,000 sq ft, more actual time trimming than cutting, but his parents cut it and trim it weekly. I gave Donald a choice of prepaying for the season, or being billed monthly, and offered to print him up a gift certificate that he could send to his parents since he couldn't make it back for the holidays. He said he would talk it over with his brothers and sisters, since all 5 of them were going to split the cost, and he said he would get back with us. He never called back. I based the price on a 30 cut season, $750 bucks, which i told him we would reimburse a small part if prepaid if we ran into a severe drought situaion. divide by 5 kids, and that's a buck and a half a kid for peace of mind for his parents. he declined that peace of mind. how much did he think we were going to charge for a full season? All he wanted was a basic cut and trim, but did he think we would do it for 200 hundred bucks?