Just wanted to see how everybody dealt with their customers. I don't want to make a long-winded post and I'd like to see everybody's input. But I'll list below what sort of information I'm looking for. Do you: 1. Conduct yourself as "I'll give the customer what they want even if it's not in their best interest." For example, if a customer wants a tree planted too close to a house, wants their lawn cut way too low, etc. Do you do what the wish because they're signing the check? 2. Conduct yourself as "I'll give the customer my opinion, but they still sign my check." Basically, same as number 1, except there is a little more customer education involved, but it really boils down to you wanting the job, even if it won't make you look good in the end. For example "Well, we should edge the beds before mulch, but if you can't afford it, we don't have to this time." 3. Conduct yourself as "I'll sit down with the customer, explain to them how the job should be done (professionally and correctly) and let them decide if they want it done that way." Meaning, you'll still do the job "incorrectly" if the customer is "stupid" but you at least took a lot of time trying to get them over the right outcome. For example "It's going to cost another $400 to amend the planting beds properly and your plants will thrive better, but we don't have to do it if it's not in your budget." 4. Conduct yourself as "I do it my way." Meaning YOU tell the customer what will be done if they chose your service. For example, "we always till our bed before new plantings," "we always cut at 4" until early October," or "we always put down a pre-emergent after every mulch job." 5. Realize the customer's goals for their outdoor environment and make a solution that best reaches their goals while still doing the job "the right way." For example, "in order to best serve your lawn, our crews mow between 3" and 4" depending on growth and dampness," "in order for your plants to thrive, our crews amend the beds properly before new planting are installed," or "I wish we could be of service, but our company is not able to serve your goals to your best interest." Just trying to get different opinions. Should be an interesting discussion.