Guys, I don't think we are all on the same page here. The first picture is a very nice $300,000 home in a very nice neighborhood. It would be easy to assume that this home owner could spend as much as $3,000 to $8,000 in a season. The next 4 pictures are of a home worth $12,000,000, sits on 5+ acres and has a not-so-easy to manage landscape. I'm sorry but these are two entirely different types of properties that require two entirely different approaches to every aspect of the relationship: 1.) marketing and advertising 2.) how the work is done 3.) quality and frequency of work 4.) customer support Like I said in my initial post, can a property like this be picked up randomly from an ad or a referral? Sure. Is it the norm? Absolutely not. And if anyone thinks they can just have a client like this "on their route" with all their other clients and service and treat them the same way, well that's just not the case.