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How to ask for higher mowing fee?

Discussion in 'Lawn Mowing' started by MySide, Jan 27, 2011.

  1. MySide

    MySide LawnSite Member
    Messages: 32

    Would anyone be kind enough to let me know how you go about asking a client for an increased fee for the coming year? I bought some accounts from someone and know he hadn't raised them in years, and he'd done it on the side from his main job, so it was just extra spending money for him... but I'm trying to make a decent living at it. I appreciate anyone's input!
  2. booboy

    booboy LawnSite Member
    Messages: 74

    Dear valued customer. Due to higher operating costs im writing to inform you that my lawn service fees will be increasing ___% for this season. Thank you for your understanding in this matter. Please call with any concerns you may have.


    Something like this.
  3. LawnEnforcement25

    LawnEnforcement25 LawnSite Member
    Messages: 99

    booboy has it right. but i have a question now. what do you tell them if they actually call and insist you cut for the prior agreed to rate? i mean, if they give you crap about the increase? just tell them you wont be able to service them then? negotiate to meet somewhere in the middle? honor the original price to keep the business?
  4. 290

    290 LawnSite Member
    Messages: 216

    Id say hold firm.....ever see a gas station budge on price?
  5. LawnEnforcement25

    LawnEnforcement25 LawnSite Member
    Messages: 99

    thats a good point. ive had a few minutes to think about it and Im going to go on a feeling her and say: if the customer has been a good customer and always paid on time, never watched over your shoulder and never had any complaints, work with them a little. see if maybe you can meet in the middle and both have a little sense of happiness. If the customer is an ass and always busts your chops about senseless stuff or has a hard time paying on time, stay firm and hope he decides to go with someone else. if he decides to keep you, more money in your pocket and his bitching just got a little less irritating. none the less, you are thinking of raising your prices for whatever reason. its pointless to give in to the customer and honor the old price in most cases. (you be the judge on a little on lady on a fixed income, or something in that realm.) other than the little old lady idea, prices are going up just like inflation. send those letters out myside. unless your not gonna make rent next month, stay strong.
  6. Agape

    Agape LawnSite Bronze Member
    Messages: 1,644

    I would never buy an account unless I spoke to the customer first with a meeting of the minds on price, services and what not.
  7. Georgia Lawn Works LLC

    Georgia Lawn Works LLC LawnSite Senior Member
    Messages: 365

    Dear (Customers name)

    At (Your Company name) we have always worked hard to keep costs down and provide out clients with the highest quality service available. I am sure, as you know everything has gone up in price over the past few years. (Your company name) has worked hard in keeping prices the same and we hae held back as long as possible but we are left with no choice but to raise out prices slightly to remain competitive.

    Starting on -------- we will have to go up to ---- per visit for your lawn care services.

    We hope that you will agree that even with our new price, (Your company name) remains the top service provider in your area.
  8. LawnEnforcement25

    LawnEnforcement25 LawnSite Member
    Messages: 99

    im not sure raising the prices and blaming it on competitiveness would be the best way to go. just say due to rising operating costs. it sounds more logical and might deter them from looking elsewhere if they think everyone will be going up a bit on prices. other than that, yall both have some pretty nice ways of breaking the news.
  9. Turf Dawg

    Turf Dawg LawnSite Gold Member
    Messages: 3,719

    I agree. Did you look at the properties first? If you did and knew he was doing them too cheap I would have already asked about the increase with the customer before I bought them.

    No, but I do know people that will drive a couple miles out of their way because another one is a couple cents per gallon cheaper.
  10. ashgrove landscaping

    ashgrove landscaping LawnSite Gold Member
    Messages: 3,529

    What does "what not" mean? That's is horrible english and sounds incredibly dumb.

    I've always talked to my customers face to face about price increases. It seems more personable and they have always understood.

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