How to get customers around current customers

Discussion in 'Starting a Lawn Care Business' started by F.S Lawn Care, Jun 14, 2007.

  1. F.S Lawn Care

    F.S Lawn Care LawnSite Member
    Messages: 52

    OK well I recently got a new customer who lives about 20-30 minutes away from me mostly due to traffic. I didn't really want them because they're the only customers in that area, so I bid very high hoping they wouldn't take us, but they did. Its a brand new developement with a few hundred million dollar houses and I was wondering what would be a good way to ensure that I get at least another few customers in their developement. I never passed out flyers there, this customer was word of mouth, so should we go door to door, or pass out flyers then go door to door if we dont get anything.
  2. Allens LawnCare

    Allens LawnCare LawnSite Senior Member
    Messages: 926

    Start with near by Neighbors, knock on the door introduce yourself, let them know who you are and about your company....First impressions are everything. Give them a couple of your cards and if their not interested ask them if they could refer you to some friends
  3. rakeck

    rakeck LawnSite Member
    Messages: 12

    A good problem to have I suppose ... You say the area is full of million$ homes ... this yard you were awarded, how large is it and complex is the job, and how many other similar jobs could you fit in in a day if the job takes much more equipment time and attention to detail than the average yard?

    The rich folk wifes I'm accustomed to don't much like mowers and blowers waking them too awful early.

    But if you can do 2 or 3, great, then try and sell others there on consistent service however often you've sold the other account. Do outstanding work and be finishing up around 6:00 pm when others are arriving home in their S class mercedes after their day at the office. Look as professional as you can after a hard days work, have your truck, trailer, and machines clean and looking good with signage prominent to those driving past.

    There are many special issues in dealing with VERY large and prestigious properties and their owners, and their present lawn care servicer(s). I'd be curious to know know if this is an old, established neighborhood or are there still new homes going in? I'd also like to know some history behind the homeowner looking for a new lawn care provider (you). i.e perhaps the Lawn care servicer who vacated the property may have also vacated others there.
  4. tjsquickcuts

    tjsquickcuts LawnSite Senior Member
    from Atlanta
    Messages: 943

    Service the lawn on the everybody will be home to possibly see for me
  5. Stillwater

    Stillwater LawnSite Platinum Member
    Messages: 4,889

    Do a very good job

    HOOLIE LawnSite Gold Member
    Messages: 3,981

    Probably a new development...million dollar homes in NoVa are a dime a dozen...for perspective I own a townhouse that we paid a half-mil for. Still a million dollar house is nice, but not extravagant.

    Here's what I do in this situation, and just did this last week in fact...I tell the client basically they are a bit out of the way, and I really need at least one more client there to continue to justify making the trip. If they like you, they'll mention you to the neighbors. Offer some sort of incentive like a gift card or credit to their bill.

    RICHIE K LawnSite Senior Member
    Messages: 647

    Do a good job and people will refer you ALL of my work is word of mouth
  8. echeandia

    echeandia LawnSite Bronze Member
    Messages: 1,131

    Where is this customer? If they are anywhere near Leesburg I'll take them on save you the trouble.
  9. F.S Lawn Care

    F.S Lawn Care LawnSite Member
    Messages: 52

    They're right across from Dulless Airport right off the greenway or route 28 to 606.
  10. GraZZmaZter

    GraZZmaZter LawnSite Senior Member
    Messages: 740

    Dont do the job on Saturday morning (unless weather doesn't permit any other alternative) ... Thats just rude and unprofessional if your showing up consistently on Sat.

    People dont want to hear your equipment when the have been busting their azz'z off all week and just want to relax and watch cartoons with their kids...

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