how to handle my dealer?

Discussion in 'Lawn Mowing' started by terrypiper, Apr 23, 2009.

  1. terrypiper

    terrypiper LawnSite Member
    Messages: 115

    went to my mower, trimmer, blower, parts and accessories dealer a couple of weeks ago to buy to new trimmers. he said that he didnt have any in stock but would order me two. they call and say that they are in, with all the rain i am behind so hadnt had time to go in until yesterday. they only had one of my trimmers due to a customer being in the store and wanted one (which they did call me to check before selling to him i said no problem order me another one) i got my reciept for said trimmer retail is $299 he gave me $15 off of that but then charged me $10 for shipping. here is my question should i go to him and complain about the shipping charge on something he should have had in stock or just blow it off. if he gives me the same deal on the next one then i will get a total of $30 off retail but pay $20 in shipping so basically i am getting $10 off a $600 purchase. i know im not his biggest customer but not the smallest either. need your opinions, what would you do?
  2. PLS-Tx

    PLS-Tx LawnSite Silver Member
    from Texas
    Messages: 2,383

    I think it's not to smart of him to charge you shipping. Not if he wants to keep you as a customer, but I would not say anything about it. Not really worth it over $10 or $20.
  3. Linder'sLawnCare

    Linder'sLawnCare LawnSite Senior Member
    Messages: 292

    Check to see if it was a mistake. I would be upset if my dealer did that.
  4. terrypiper

    terrypiper LawnSite Member
    Messages: 115

    yea i am wondering if somebody messed up? i called another place that sells same brand and they were about $35 higher probably already had shipping figured in lol. i dont want to make waves but kind of a slap in the face to give me a discount then take it away with another charge. thanks for the input
  5. Linder'sLawnCare

    Linder'sLawnCare LawnSite Senior Member
    Messages: 292

    I completely agree. I would ask if it was a standard thing to do, to add shipping charges. Hopefully it was a mistake.
  6. betmr

    betmr LawnSite Bronze Member
    Messages: 1,663

    They charge me only for special orders, they always ask if I can wait for there next regular shipment, or do I want it special ordered. But they also know that I always ask about shipping charges, whenever something is'nt in stock. Remember this incident in the future.
  7. Wizz

    Wizz LawnSite Senior Member
    from Florida
    Messages: 322

    He should not charge you for shipping...kinda shady imho. I'd drop him and use a dealer that has regular stock on hand, dealers by me have walls packed with hand-helds...I wouldn't use some chincy dealer that is to cheap to keep stock and then tries to charge shipping on top of that.
  8. Littleriver1

    Littleriver1 LawnSite Senior Member
    Messages: 811

    I have tried to pick up parts that were out of stock and said to call when the truck comes in. After about the 4th time I asked what was up. The truck has to come there every Wed. any way. What I need should have been there any way. I'm in on hurry. why should I pay shipping. Now, every time I have to wait for something I always say, Don't special order it, I'm not paying shiping. The problem is, now I'm afraid not to say it because if I have to complain after the fact, it might make me look like a PITA.
  9. RTR Landscaping

    RTR Landscaping LawnSite Senior Member
    Messages: 390

    Is this a small dealer? I can understand being out of a certain model but you wanted two and he only ordered two? The dealer I go to is a large Scag, Stihl and Redmax dealer and he has never charged me freight on any equipment. It's HIS responsability to stock the product.On popular models, I use FS80 Stihls, he probably stocks 25 all the time.Same with Redmax.You didn't say if you had another dealer close by but this guy seems to need some competition.
  10. terrypiper

    terrypiper LawnSite Member
    Messages: 115

    i agree when he sold out of that model he should have already ordered replacement. he is one of the biggest dealers in topeka kansas. walker, cub cadet, snapper, shindiawa, echo, billygoat etc... has always treated me what i thought was very fair but this just didnt seem right to me. thanks for all the input, i feel a little better now that i have read some of the comments.

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