I wanted to check my thinking on this one by asking you folk how you would treat this situation. 1stly the customer works for a place where they make colored mulch from re-cycled tires. He is out of town at a seminare for this prodcut. I am out of town doing another job and my employee is doing the irrigation and bed prep for this job. I order 12 yards of pro mix a and 8 yards of Fine Shredded hardwood mulch. Company delivers the pro mix, my employee gives them my check for the amount of both loads. While in route with the shredded hardwood, the customer calls my employee(not me) and tells him, he's changed his mind about the mulch. He wants to go with rubber mulch. So GS tells him that it's too late it's done deal because the truck is on it's way. So the truck arrives dumps the mulch. So two days later he gets home and calls me drunk. "I don't like the Mulch" "I can't tell the Mulch from the Dirt" "I want to use the Rubber Mulch" "Cant you return the hardwood mulch" I just got back in town and I'm going to deal with it sometime today. I dont know anything about rubber mulch but I'm having a hard time with this guy. Here is my solution: I'll split the cost of the mulch since he didn't call me directly. I will remove it from his property. It will be an addtional charge to apply the rubber mulch. And he must release me from any plant guarantee after 3 months.