Hi everybody. First I would like to introduce myself. My name is Zach and I'm 22. I have been in the lawn care business for about two years. When I was 15, my dad let me use is truck and the equipment he had to do some lawn care in our neighborhood. I had about 7 customers a week and made $3,000 profit. (haha not to mention my dad paid for most of the gas, repirs, and supplies... it was a GREAT learning experience ) Two years ago, my brother and I decided to buy a set of Crafsmen equipment which included a mower, blower, weedeater, and edger. Our plan was to cut abou 7 to 10 yards every saturday. It worked out fine until us brothers, who spent months telling my dad that we could work peacefully together, ended up getting into a fist fight at a customers house. ya ya ya I know. We decided to go different ways in the business world and I took over the lawn care business. Instead of blabbering on, I'm just going to say that the rest of the season did not go very well. But this time it was actually a GREAT learning experience. Last year, after a few months of thinking, I decided to do it again. That year, I only had about 5 definate customers to begin with but was adament about running a successful lawn care business. Since the previous years have showed me that getting customers IS ABSOLUTELY NO PROBLEM, I decided to buy some commercial equipment right off the bat which consisted of a trailer, Toro 36'' gear drive walk behind, and Stihl weedeater/blower/edger/hedge trimmers. After handing out ONLY 2000 flyers, I slowly but surely started getting too many customers to handle. Here is where I think I messed up. Are you ready? When I met my customers on the initial estimate, I had NO IDEA what I was doing. "If you LOOK professional and ACT professional, you ARE professional." I stand by that too. I know that I LOOK professional....Now I want to ACT professional. Here is one of my main problems...bagging. When I went and did estimates last season, I asked my customer if they wanted me to bag their yard and most of them said yes....even though I know most of them really didn't care. How do you guys handle this. Do you guys ask if they want it bagged....do you tell them you will do it for an additional charge.....do you tell them you don't bag.....do you try to convince your customers that it is better to be mulched if done properly.....or do you just not bring it up unless they ask. Also, I want to be more prepared this season when meeting customers for the first time. I don't want to be the college kid that shows up and asks the customer what they want done, how they want it done, and such. I want to show up at the customers house being the business owner who tells the customer the services I provide and such. I mean of course you have to find out what the customer wants to have done, but my dad told me to "take control of my business" "tell the customer what I do" Does this seem right? reasonable? As you can tell, I'm a youngster that will take any advice I can get. How do you guys handle your estimates. Keep in mind that I am basically only doing mowing, weeding, edging, blowing, mulch, small tree trimming, hedge trimming and small jobs like that. HOW CAN I BE COMPLETELY PREPARED AND LEAVE A LASTING IMPRESSION?