So last fall I did work on a floating fountain for a new customer. Did a good job, got in good with one of the wealthiest clients we've ever had....7 acre property in the middle of high end of town, 2-3 million $ house easy. So my two best guys are working there today, On their fence, just as we were contracted to do. For some reason the wife let the dogs out for like an hour, she knew we were there working on the fence. The dogs stole a couple tools from the guys and barked at them a few times but wasn't a huge deal. Until..as they were digging a new post for the fence they must have cut the electric fence. My guys said as soon as they realized the collars stopped beeping on the dogs, the dogs realized it too and ran out the fence section they were working on. At the same time the wife came out screaming, in a big hissy fit, yelling at them. The dogs were caught within 5 minutes. She proceeded to talk down to my guys and tell them to use "common sense" and my foreman said he felt like an 8 year old mexican boy the way she was talking to him like he was stupid. She must have called her husband as soon as the dogs got out, screaming and such. He then called me and yelled at me, saying "its just a pupp, our other dog is sick" oh my god! on my cellphone?!? I just kept my cool and said I will call my guys and have them get the dog. and then he hung up on me. Let me say how important of a client this is. Huge property that needs work, and he is the VP of a major developement company, so there is the possiblility of a lot of commercial install work. What do I do here? just send them the bill and not say anything. I feel they should apologize to me or my workers but not really sure. Should I apologize for the dogs getting out? Do we want to even work for people like this? How would you guys handle this? What a mess.